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iH24 features: sovereign RAG and tutored support.
The platform brings together two complementary building blocks. On the one hand, a sovereign RAG that draws on your own documents, within your perimeter. On the other hand, tutored support that guides your users step by step, with AI and a human expert when needed.
The RAG AI that reconciles innovation and control.
iH24 goes beyond a high-performance RAG solution: it is a strategic platform that reconciles AI innovation with your security, compliance and performance requirements. Internal storage, optimized indexing, precise filtering, multimodal enrichment, interoperability and customization: everything businesses and public administrations need.
- Internal storage or private cloud in France
- All market APIs or a local LLM
- Text, video, audio, image
A RAG platform for demanding organizations
An AI that relies on your documents, not on generalities.
RAG (Retrieval Augmented Generation) combines document search and generative AI. The result: precise, up-to-date answers grounded in your organization's knowledge.
Search
The user's question triggers a search across your internal documents, indexed beforehand.
Contextualize
The most relevant passages are passed to the AI model as working context.
Generate
The model writes a clear answer, grounded in your information rather than in generic knowledge.
Six advantages that set iH24 apart as a RAG.
Data sovereignty
Your documents stay within your network or in a private cloud in France.
Learn moreMultiple indexing
Several indexing configurations, for precision as well as for speed.
Learn moreSubgroup targeting
Each user queries exactly the relevant documents.
Learn moreMultimodal enrichment
Videos, audio and images integrated into answers, with tutored support.
Learn moreFreedom of models
All market APIs, or a local LLM, with no vendor lock-in.
Learn moreCustom models
An AI that is expert in your business and becomes a strategic asset.
Learn moreYour sensitive data stays within your perimeter.
iH24 keeps all of the RAG's documents within your organization's IT network, or in a private cloud hosted in France. Patents, confidential documents, customer data: your strategic information is not exposed to shared infrastructures.
Less exposure to third parties
By keeping your documents in-house, you limit exposure to third-party providers and foreign jurisdictions: a decisive advantage for regulated sectors and the public sector.
Easier compliance
You stay in control of data residency, access rights and retention policies: your GDPR processes and your audits are simplified.
In full transparency: with an external AI model, the excerpts used to formulate the answer are sent to the chosen provider. With a local LLM, nothing leaves your perimeter.
See our hosting optionsYou control
Indexing tailored to each type of content.
Standard RAG systems often apply a single indexing method to all documents, even though an organization's content is highly diverse. iH24 offers several indexing configurations when creating AI vectors, and applies the most suitable strategy depending on the document type, the business domain or how critical the information is.
Precision and relevance
Each corpus is processed according to its nature: answers become more accurate, even on complex documents.
Faster searches
Your teams find information faster and spend their time on high-value tasks.
Query exactly the right documents.
With iH24, each user chooses the group or subgroup of documents to query. This metadata filtering targets the relevant sources according to the search context and eliminates information noise.
One scope per team
The legal team queries only the 2024 contracts, R&D focuses on its patents, customer service accesses up-to-date procedures.
More accurate customer service
An iH24 assistant can filter by date, product category or support level: answers are precise and up to date, with fewer unnecessary escalations to the teams.
Search scope
Answers that show, not just explain.
iH24 links illustrative media — videos, tutorials, audio, images — to the RAG's documents. Where standard RAG systems are limited to text, your answers include the useful demonstration: a maintenance procedure with its video, a product training course with its tutorial.
Training and onboarding
An employee who asks “how do I configure module X?” receives the guide, the video tutorial, the annotated screenshots and the audio recording of the training session.
AI + human tutored support
The AI guides step by step and speeds up skills development; when a question requires it, a human expert takes over.
Configure module X
All market APIs. No lock-in.
iH24 works with the main AI APIs (ChatGPT, Mistral, Claude…) as well as with a local LLM. You choose the best model for each use case, and you switch when the market evolves: prices and performance change fast, and your platform keeps up.
The right model for each task
Combine several models within a single platform according to their strengths, test them and migrate from one to another without rewriting your code.
Optimized costs
iH24 can route simple queries to cost-effective models and reserve advanced models for complex tasks.
An AI that is expert in your business, and hard to copy.
iH24 lets you integrate custom AI models, fine-tuned on your business data, your technical jargon and your processes. AI stops being a generic tool and becomes a strategic asset unique to your organization.
Tailored to your sector
A pharmaceutical laboratory integrates a model specialized in medical nomenclature, a law firm a model trained on its internal case law, a manufacturer a model that masters its technical vocabulary.
A lasting advantage
Your competitors can buy the same tools; they cannot reproduce an AI fed by your years of in-house expertise.
Standard RAG or iH24 RAG: what changes.
Concrete benefits, at every level of the organization.
Teams freed from searching
Less time spent looking for information, more time for high-value tasks.
Controlled AI spending
No model retraining with every document update, queries routed to the most suitable model, fewer errors to correct.
Data under control
Data residency, access rights and retention under control: risks are reduced and audits made easier.
Hosting optionsiH24, the specialist in tutored support.
Tutored support accompanies your users like an attentive assistant rather than a mere troubleshooting service: it answers based on your data, explains the why and the how, relies on media and helps everyone progress toward autonomy. And when needed, a human expert takes over.
- Answers grounded in your data
- Videos, audio, screenshots
- Handover to a human expert
Your Purchasing procedure requires double approval for off-catalog orders.
- 1Open the order and check the supplier
- 2Add the required justification
- 3Submit it to the second approver
Support designed for
From troubleshooting to guidance.
iH24 turns a transactional support center into an educational guidance service. That is exactly what tutored support should be.
“Solve my problem now.”
- One-off answers, often generic
- An instruction, without explanation
- Text only
- The same questions coming back
“Help me understand and learn.”
- Answers grounded in your organization's context
- The why and the how, explained
- Videos, tutorials, screenshots, audio
- Increasingly autonomous users
What makes true tutored support.
Four characteristics set tutored support apart from a simple help desk.
Relying on the organization's data
Your processes, your tools, your specific rules: answers match your context exactly, not generalities.
Answering with an educational focus
Rather than “do this”, the support explains why and how. The goal: to understand and learn, not just to solve.
Using media to guide
Written tutorials, videos, screenshots and screen animations, audio: learning becomes simpler and more enjoyable to follow.
Progressing together, every day
The support improves thanks to users' questions and feedback, while users themselves gain skills and autonomy.
Designed for tutored support, right down to its architecture.
Each pillar of tutored support is addressed by a building block of the iH24 platform.
The RAG with internal storage grounds every answer in your organization's own documents and context.
Internal storageIndexing and multiple configurations enable graduated explanations, from the simplest to the most complex.
Multiple indexingVideos, tutorials, audio and images are natively integrated to accompany every answer.
Multimodal enrichmentThe feedback loop and custom models help the support improve, while users gain autonomy.
Custom modelsIn practice, iH24 moves your support from “solve my problem now” to “help me understand and learn”.
Support that grows with your teams.
Every question asked and every piece of user feedback enriches the support. Answers become more accurate, users become more skilled: over time, they become more autonomous.
Graduated explanations
Thanks to iH24's multiple configurations, explanations can be graduated, from the simplest to the most complex.
A human expert when needed
The AI doesn't work alone: when a question goes beyond its scope or calls for a human opinion, an expert takes over.
Solutions already built on iH24.
SecuriDesk
The solution for securing workstations and managing applications and software.
H24Office
The sovereign office suite: word processing, spreadsheets, presentations, video conferencing, storage and collaboration tools.
Les secrets de Grand-Mère
The website built on its readers' library of old books.
Would you like to join the list of iH24 integrators?
contact@ih24.aiTurn your support into guidance that helps people progress.
Tell us about your users, your procedures and your resources: we'll propose the tutored support that suits your organization.