iH24, the specialist in tutored support.
Tutored support accompanies your users like an attentive assistant rather than a mere troubleshooting service: it answers based on your data, explains the why and the how, relies on media and helps everyone progress toward autonomy. And when needed, a human expert takes over.
- Answers grounded in your data
- Videos, audio, screenshots
- Handover to a human expert
Your Purchasing procedure requires double approval for off-catalog orders.
- 1Open the order and check the supplier
- 2Add the required justification
- 3Submit it to the second approver
Support designed for
From troubleshooting to guidance.
iH24 turns a transactional support center into an educational guidance service. That is exactly what tutored support should be.
“Solve my problem now.”
- One-off answers, often generic
- An instruction, without explanation
- Text only
- The same questions coming back
“Help me understand and learn.”
- Answers grounded in your organization's context
- The why and the how, explained
- Videos, tutorials, screenshots, audio
- Increasingly autonomous users
What makes true tutored support.
Four characteristics set tutored support apart from a simple help desk.
Relying on the organization's data
Your processes, your tools, your specific rules: answers match your context exactly, not generalities.
Answering with an educational focus
Rather than “do this”, the support explains why and how. The goal: to understand and learn, not just to solve.
Using media to guide
Written tutorials, videos, screenshots and screen animations, audio: learning becomes simpler and more enjoyable to follow.
Progressing together, every day
The support improves thanks to users' questions and feedback, while users themselves gain skills and autonomy.
Designed for tutored support, right down to its architecture.
Each pillar of tutored support is addressed by a building block of the iH24 platform.
The RAG with internal storage grounds every answer in your organization's own documents and context.
Internal storageIndexing and multiple configurations enable graduated explanations, from the simplest to the most complex.
Multiple indexingVideos, tutorials, audio and images are natively integrated to accompany every answer.
Multimodal enrichmentThe feedback loop and custom models help the support improve, while users gain autonomy.
Custom modelsIn practice, iH24 moves your support from “solve my problem now” to “help me understand and learn”.
Support that grows with your teams.
Every question asked and every piece of user feedback enriches the support. Answers become more accurate, users become more skilled: over time, they become more autonomous.
Graduated explanations
Thanks to iH24's multiple configurations, explanations can be graduated, from the simplest to the most complex.
A human expert when needed
The AI doesn't work alone: when a question goes beyond its scope or calls for a human opinion, an expert takes over.
Solutions already built on iH24.
SecuriDesk
The solution for securing workstations and managing applications and software.
H24Office
The sovereign office suite: word processing, spreadsheets, presentations, video conferencing, storage and collaboration tools.
Les secrets de Grand-Mère
The website built on its readers' library of old books.
Would you like to join the list of iH24 integrators?
contact@ih24.aiTurn your support into guidance that helps people progress.
Tell us about your users, your procedures and your resources: we'll propose the tutored support that suits your organization.