Tutored support
iH24, the specialist in Tutored Support!
"Tutored support" is a form of user assistance that functions like an "attentive assistant" rather than a simple troubleshooting service.
Here are its four main features:
1. Leveraging company data
The support system uses information specific to your company (your processes, tools, and particular rules) to provide answers that precisely match your context, not generic ones.
2. Providing clear, educational answers
Instead of simply telling you “do this,” the support system explains “why” and “how” to do it. The goal is for you to understand and learn, not just for the problem to be solved.
3. Using media to support learning
The support system creates and shares visual and audio resources: written tutorials, videos, screenshots, and animations. These tools make learning easier and more engaging.
4. Progressing together every day
The support system is constantly improving based on questions asked and user feedback. At the same time, users develop their skills and become more independent.
The solution that will guide you to the complete success of your digital goals
iH24 = The Perfect Tutored Support
iH24 is architecturally designed to tick ALL the criteria for effective tutored support:
Impeccable data
The internal storage RAG guarantees 100% contextualized responses for your business.
Integrated pedagogy
Multiple indexing and parameter settings allow for graduated explanations from simple to complex.
Rich media
Native integration of videos, tutorials, audio, and images to accompany each answer
Continued progress
Customizable loops and templates that improve daily, as users gradually become more self-sufficient.
They're integrating iH24!
In concrete terms, iH24 transforms a transactional support center (“solve my problem now”) into a pedagogical support service (“help me understand and learn”). This is exactly what tutored support should be.
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To contact H24Office : contact@h24office.com
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To contact les Secrets de Grand-Mère : contact@lessecretsdegrandmere.fr
If you would like to join the list of iH24 integrators, please write to us at contact@ih24.ai